Shipping Information

Luxury Bags Heaven delivers across India. We ship to most serviceable pin codes through our trusted courier partners. Enter your pin code during checkout to confirm that we can deliver to your address.

At this time, we do not offer international shipping. If that changes, we will update this page.

A flat shipping fee applies to every order. The exact amount is shown in your cart and at checkout before you pay, so you always know the total upfront.

Shipping charges may be updated from time to time. The fee displayed at checkout when you place your order is the one that applies to that order.

After your order is confirmed and payment is successful, we prepare your items for dispatch. Most orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).

During busy periods—sales, launches, or festivals—processing may take a little longer. We will do our best to ship your order as quickly as possible.

You will receive email updates about your order status, including when it is shipped and when tracking details are available.

Delivery timelines depend on your location and the courier partner serving your pin code. As a general guide:

• Metro cities: approximately 3–7 business days after dispatch
• Other locations: approximately 5–10 business days after dispatch
• Remote or hard-to-reach areas: may take longer; timelines are estimates only

Business days do not include Sundays or public holidays. Delays caused by weather, local restrictions, or courier operations are outside our direct control, but we will help you follow up where we can.

Once your order is shipped, we share tracking information by email when it is available. You can also track your order on our website if you have your order ID.

If you have an account, sign in to view My Orders and follow the tracking link when your shipment is on the way. Guest customers can use the tracking link in the shipping email we send. If tracking has not updated for several days, please contact us with your order number.

Please provide a complete and accurate delivery address, including landmark, city, state, pin code, and a phone number where the courier can reach you.

• We are not responsible for delays or failed delivery due to incorrect or incomplete addresses provided at checkout.
• If you need to change your address after placing an order, contact us as soon as possible. Changes may not be possible once the order has been shipped.
• Orders are delivered to the address you enter; we do not ship to P.O. boxes unless explicitly supported by our courier for your pin code.

If the courier cannot deliver your package—for example, because no one was available, the address was wrong, or delivery was refused—the shipment may be returned to us.

In such cases, please contact our support team. Re-shipping may be arranged at additional cost, subject to product availability and our policies.

Repeated failed delivery attempts due to customer unavailability or incorrect details may result in cancellation of the order in line with our terms.

We pack every bag carefully before dispatch. If your parcel arrives damaged or something is missing, please notify us within 24 hours of delivery and follow the requirements in our Return & Refund Policy, including the mandatory unedited opening package video.

Claims without valid proof within the stated timeframe may not be accepted.

For help with shipping charges, delivery status, or address changes, reach out through our Contact page. Include your order ID so we can assist you faster.

Thank you for shopping with Luxury Bags Heaven—we look forward to delivering your order.