Return & Refund Policy

All sales are final. Luxury Bags Heaven does not accept returns, exchanges, cancellations, or refunds once an order has been placed or delivered.

We do not provide returns, exchanges, or refunds due to:

• Change of mind
• Personal preference
• Product appearance or color preference
• Incorrect selection of product, color, or variant by the customer
• Product no longer being required
• Any other reason unrelated to a verified wrong, damaged, or defective product

Customers are therefore advised to carefully review their order before completing the purchase.

In exceptional circumstances, if you receive a product that is damaged, defective, faulty, or different from the product ordered, you must contact Luxury Bags Heaven within 24 hours of receiving the package.

A clear and continuous opening package video is mandatory for any such claim.

Any resolution for a verified damaged, defective, or wrong product will be considered solely at the discretion of Luxury Bags Heaven. Depending on the circumstances and product availability, we may offer a replacement or another appropriate resolution.

A refund is not guaranteed.

The opening video is required for any claim relating to damage, defect, or an incorrect product.

The following conditions must be strictly followed:

• The video must be recorded while opening the package for the first time.
• The video must clearly show the entire package and shipping label before opening.
• The video must clearly show the complete opening process.
• The product must be clearly visible immediately after it is removed from the package.
• The video must be continuous and unedited.
• Cut, edited, paused, incomplete, or otherwise manipulated videos may not be accepted.
• The video must clearly show the condition of the product and the alleged damage, defect, or discrepancy.
• The video must be submitted to Luxury Bags Heaven within 24 hours of delivery.
• Photos or additional information may be requested where necessary.

Claims submitted without a valid opening package video within 24 hours may be rejected.

If you receive a product that is different from the product you ordered, you must notify Luxury Bags Heaven within 24 hours of delivery and provide the required opening package video.

After reviewing the claim, Luxury Bags Heaven may, at its discretion, provide a replacement or another appropriate resolution if the error is verified.

A refund is not automatically applicable.

A claim may be rejected if:

• No opening package video is provided.
• The video is submitted more than 24 hours after delivery.
• The package was opened before recording the video.
• The video is edited, cut, interrupted, or does not clearly show the complete opening process.
• The claimed damage or defect is not visible or cannot reasonably be verified.
• The product has been used, worn, altered, washed, repaired, or mishandled after delivery.
• The original packaging, tags, accessories, or other supplied items are missing.
• The claim is based solely on change of mind or personal preference.
• The customer selected the wrong product, color, size, or variant.
• The product was damaged after delivery due to improper handling or use.
• The claim is submitted after the applicable 24-hour period.

If you believe you have received a damaged, defective, or incorrect product:

1. Record a continuous opening video while opening the package for the first time.
2. Ensure the video clearly shows the package, shipping label, opening process, and product condition.
3. Contact Luxury Bags Heaven within 24 hours of receiving the package.
4. Provide your order number and the complete opening video.
5. Provide photographs or any additional information requested by our team.
6. Wait for confirmation and instructions from our team before taking any further action.

Do not send any product back unless Luxury Bags Heaven has specifically instructed you to do so.

Luxury Bags Heaven does not offer refunds for orders.

Even where a product is reported as damaged, defective, or incorrect, a refund is not guaranteed. If a claim is verified, Luxury Bags Heaven may, at its sole discretion, provide a replacement or another appropriate resolution.

Please record a complete, continuous opening video before or while opening your package.

The opening video is a mandatory requirement for any claim relating to a damaged, defective, or incorrect product.

Customers are strongly advised to retain the original packaging, tags, accessories, and other supplied items until they have inspected the product and confirmed that it is satisfactory.

Failure to provide the required opening video within 24 hours of delivery may result in the claim being declined.

Luxury Bags Heaven reserves the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.

For queries regarding a damaged, defective, or incorrect product, please contact Luxury Bags Heaven using the contact information provided on our Website.

Website: luxurybagsheaven.com

Business: Luxury Bags Heaven

When contacting us, please provide your order number and the required opening package video.